Booking Terms
Cancellation & Refund Policy
The simple, honest terms that keep every party on the calendar running smoothly.
Deposits
A 30% non-refundable deposit is required to secure your booking.
The deposit is 30% of your final booking total. For example, a $400 booking needs a $120 deposit, a $500 booking needs $150, and a $600 booking needs $180. Your booking is only confirmed after we have verified availability and received your deposit.
Remaining Balance
The remaining 70% balance is due 7 days before your event.
Payments are made using the details included with your booking confirmation email. Your event is not considered fully paid until the balance has been received.
Cancellations and Refunds
- If you cancel your booking, payments already made are non-refundable, including the 30% deposit.
- Cancellations made within 48 hours of the event, or no-shows: no refund.
You can cancel your booking yourself on our booking page, using your booking reference and the email address you booked with, any time before your event start time. If you have any trouble, please message us on WhatsApp at +1 (649) 247-2547.
If we ever need to cancel your event on our end, you choose a full refund of everything you have paid or a free reschedule to the next available date.
Changing Your Event Date
One date change may be requested at least 7 days before the original event date, subject to availability. Contact us by WhatsApp at +1 (649) 247-2547 or email zayascraftlab@outlook.com.
Questions?
We are happy to walk you through any of these terms before you book. Reach us on WhatsApp at +1 (649) 247-2547 or at zayascraftlab@outlook.com.
Policies may be subject to applicable consumer protection laws.
Last updated October 3, 2026.